Substruct Knowledge Base

Trying to connect a Symbol MC wireless unit to a wireless network may result in this message: “The profile you are trying to connect to may not connect due to regulatory issues.”

To fix:

1. Tap and hold the wireless icon on the start page. On an Symbol MC9090, it’s a widget in the lower right corner that turns green and indicates signal strenght when the connection is available.
2. In the pop-up, select “Options.”
3. In the drop-down, select “Regulatory.”
4. Uncheck “Enable 802.11d”
5. Tap “Save”

Problem:

The scanner will not work on a Symbol device (ie. MC50, MC9000)

Solution:

ScanWedge.exe needs to be installed and running. This can be installed by navigating to it on the server over the network. IIS(Internet Information Services) must be set to “Scripts only” in order to download an EXE instead of trying to “run”. Copy this file to the “Start Up” folder of the handheld. Then either run the EXE or restart the device.

Also, try this on the server:

• Open IIS Manager[2].
• Right click the folder where the exe-files are located and click Properties.
• Click the “HTTP Headers” tab
• Click on the “MIME Types” button
• Click New
• In the extension box, type .exe
• In the MIME Type box, type application/octet-stream
• Apply the new settings