Substruct Knowledge Base

File sharing lock count exceeded (Error 3052).

The error may also occur when you run a Visual Basic for Applications procedure that uses the Synchronize method.

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CAUSE

A member of the replica set contains too many changes for synchronization to be completed successfully. For example, if one of the replicas has increased in size by 100 megabytes (MB) because you have added a large number of new records, you may receive this error. The replica that contains too many changes may be the database from which you are attempting to synchronize, or it may also be another member of the replica set.

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RESOLUTION

This error is easily fixed by installing XP SP3 on your workstation.

Problem
When trying to run Substruct Utiilities (substruct.exe) over the network for the first time, you may receive an error:

The application failed to initialize properly (oxc0000135). Click on OK to terminate the application.

This is due to the Microsoft .NET Framework Runtime Security Policy no being configured correctly.

Solution
On a Windows XP computer, do the following:
1. Open Control Panel.
2. Open Administrative Tools.
3. Open Microsoft .NET Framework 1.1 Configuration.
4. Expand Runtime Security Policy.
5. Expand Machine.
6. Expand Code Groups.
7. Right-click on All_Code and click Properties.
8. Click the Permission Set tab.
9. Change the Permission Set drop down to “Full Trust”.
10. Click OK to save this change.
11. Close the .NET Configuration 1.1 window.

To make your Handheld (Honeywell) 3800g barcode scanner stay on all the time (great for when inside a craddle or stand), scan the “Automatic Trigger” barcode bellow.

Occasionally, Accounts Receivable total will be off. This is caused by Cougar Mountain for unknown reasons. To check for discrepancies, do the following:

• In AR, go to Reports > Control. Click OK to run the report.

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Short barcodes on some merchandise may not scan correctly by default. These barcodes use the UPCE (usually UPCE0) symbology, and most aliases are stored in your Cougar Mountain installation in the standard 12 digit UPCA format. For reference, Ace sends down UPC information in UPCA format. To enable your scanner to convert UPCE to UPCA, do the following:

The Tools menu contains links to the Signs and Labels programs, both of which can also be found on the Switchboard. It also has a links to the Customer Rewards utility, the Barcode Generator, and the Register Item Sheet tool.

The .cpf font files need to be loaded on to the printer using Zebra’s Label Vista software. Contact technical support for assistance with this.

The Zebra QL320 must be configured with a serial cable (to order one, give us a call).

Then the Label Vista must be downloaded from Zebra’s website (www.zebra.com) and installed on the computer you are using to setup the printer.

We recommend that you use some for of wireless encryption. WPA is more secure than WEP, and it also makes setting up laptops and other mobile devices easier (just give the user the pass phrase).

Setup your router’s wireless network

For a Linksys wireless router such as the WRT54G (or most wireless routers for that matter) you will need to set the following:

• SSID: The name of your wireless network (i.e. AceHardware, SmallTownHardware, etc.)
• Set the security to WPA Personal.
• Set the WPA Algorithms to TKIP.
• Set the WPA shared key to an 8 character password of your choice (i.e. ace54321, 1337pass).

 Configure your QL320 printer with Label Vista

• Plug in your printer.
• Make sure Label Vista is set to use the correct Com port.
• Go to Printer > Network Settings.
• Fill in your network settings. Make sure you set the IP address to be the same as it is in Substruct Utilities preferences (usually 192.168.X.100)

• Next, configure the WPA security.
• Set the Mode to WPA
• Set Authentication to PSK
• Set PSK to Ascii and then enter you pass phrase.
• Click OK or Apply to send the changes to the printer.